Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use our services, you may provide us with:

• Contact Information: Name and email address when you contact us or subscribe to updates
• Feedback: Comments, suggestions, or bug reports you submit
• Game Preferences: Your favorite games and categories (stored locally on your device)

1.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages visited, games played, time spent, and interaction patterns
• Device Information: Browser type, operating system, screen resolution, and device type
• Technical Data: IP address, referrer URL, and access times
• Performance Data: Game loading times and error reports to improve our services

2. How We Use Your Information

We use the collected information to:

• Provide Services: Deliver and maintain our gaming platform
• Improve Experience: Analyze usage patterns to enhance our games and website
• Technical Support: Respond to your questions and resolve technical issues
• Communication: Send updates about new games or features (only if you opt-in)
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Meet legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Analytics Services: Google Analytics (anonymized data only)
• Hosting Services: Cloud hosting providers for website infrastructure
• Email Services: Email delivery services for communications you've requested

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety and security
• Investigate potential violations of our terms

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our site
• Performance Cookies: Monitor and improve site performance

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: All data transmission is encrypted using HTTPS
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security systems are regularly updated and monitored
• Data Minimization: We collect only the data necessary for our services

6. Data Retention

We retain your information only as long as necessary:

• Contact Information: Until you request deletion or unsubscribe
• Usage Data: Aggregated and anonymized after 24 months
• Technical Logs: Automatically deleted after 12 months
• Support Requests: Kept for 3 years for quality assurance

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Receive your data in a portable format

7.2 Correction and Deletion

• Correct inaccurate personal information
• Request deletion of your personal data

7.3 Communication Preferences

• Opt out of marketing communications
• Unsubscribe from newsletters

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@duoplay.pro. We will respond within 30 days.

8. Children's Privacy

Our services are designed to be family-friendly, but we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. When we make changes:

• We'll update the "Last updated" date at the top
• Significant changes will be highlighted on our website
• We may notify you via email for major changes

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at Contact.